Shipping policy

Tenure Gifts ships to addresses in the United States and Canada. Every order is fulfilled directly by the workshop that makes the item and shipped with tracking. US orders are priced and charged in US dollars (USD) and Canadian orders in Canadian dollars (CAD); every price on the site shows which currency it is in.

Shipping rates

• Free standard US shipping on Laphont watches, on pens, cufflinks, ID bracelets and sterling silver (Massete), and on leather goods (TheodoreLeather).
• Alfred Sung watches (Goodwatch), planners and binders (STIL) and acacia and resin pieces (Lynn & Liana) carry a shipping charge shown at checkout before payment.
• For Canadian addresses, the shipping charge for each item is shown at checkout before payment.

Processing and delivery

Orders are typically processed within 1 to 3 business days. Engraved items may take an additional 1 to 3 business days. Tracking is emailed as soon as the parcel ships. If your order contains items from more than one maker, you may receive more than one parcel and more than one tracking number.

Address changes

Contact us at contact@tenuregifts.com as soon as possible if you need to change an address. We cannot redirect a parcel once it has shipped.

Lost or damaged parcels

If a tracked parcel is marked delivered but has not arrived, or arrives damaged, email us within 7 days of the delivery date with your order number and photos of any damage. We will arrange a replacement or refund with the maker.