Refund policy

Returns and refunds

Every Tenure Gifts order ships directly from the workshop that made it, and returns go back the same way, straight to that maker. You only need to send us one email. We coordinate with the maker and make sure your refund is processed.

Return windows

Watches, pens, cufflinks, ID bracelets, sterling silver and leather goods: 30 days from delivery.
Planners and binders: 30 days from delivery, unopened and still in the original shrink wrap.
Boards, glassware, candles, coasters and other home pieces: 14 days from delivery.

Items must be unused and unworn, in their original condition and packaging, with any tags still attached.

How to start a return

Email contact@tenuregifts.com with your order number, the item you want to return and the reason.
Within one business day we will reply with a return authorization and the maker's return address, or a return label if the maker provides one.
Pack the item securely and ship it with tracking. Returns sent without an authorization, or to an address other than the one we give you, may not be accepted.

If your order included pieces from more than one maker, each piece goes back to its own maker. We will send separate instructions for each one.

Return shipping

Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect. If we provide a return label for a change-of-mind return, its cost is deducted from your refund.

Refunds

Once the maker receives and inspects the item, we will email you and issue your refund to the original payment method within 10 business days. Your bank may take a few more days to post it. Original shipping charges are not refunded, except when the return is because of our mistake or the maker's.

Final sale items

Engraved and personalized items are made to your instructions and cannot be returned, unless the engraving does not match the text you entered at checkout or the item arrived damaged.
Any item marked Final Sale on its product page.

Damaged, defective or incorrect items

Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund, including any shipping you paid, and the maker covers the return.

Exchanges

Because each maker ships its own pieces, we cannot swap one item for another directly. Return the item for a refund and place a new order for the one you want. If you are unsure, email us first and we will help you choose.

Cancellations

Email us as soon as possible if you need to cancel. Orders the maker has not yet processed can be cancelled for a full refund. Once an order has been engraved or shipped, it can no longer be cancelled, but eligible items can still be returned under this policy.

Gifts

Received a Tenure Gifts order as a gift? Email us with the order number and we will help with a return. Refunds always go to the original purchaser's payment method.